963jl Privacy Policy – How We Protect Your Personal Data

1 Who We Are and How to Contact Us

963jl operates the online gaming platform available at 963jl.vu. For the purposes of this Privacy Policy, 963jl is the data controller responsible for your personal information collected through the platform.

If you have any questions about this Privacy Policy or wish to exercise your data rights, you may contact us at [email protected]. We aim to respond to all privacy-related enquiries within a reasonable timeframe.

2 What Personal Data We Collect

963jl collects personal data only to the extent necessary for the purposes described in this policy. The categories of data we collect include:

• Registration data: Your full name, date of birth, mobile number, and email address provided when you create your account.
• Identity verification data: Government-issued photo ID, selfie alongside ID, and address documentation submitted during KYC verification.
• Payment data: Your GCash number, Maya account, or Philippine bank account details linked for deposits and withdrawals. We do not store full debit card numbers or credit card details.
• Transaction data: Records of all deposits, withdrawals, wagers, and game results associated with your account.
• Device and session data: IP address, device type, browser type, operating system, and session activity logs used for security monitoring and fraud prevention.
• Communications data: Messages exchanged with our support team via email or live chat, retained for quality assurance and dispute resolution purposes.

3 How We Use Your Personal Data

963jl processes your personal data for the following purposes:

• Account management: To create and maintain your 963jl account, authenticate your identity on login, and process your instructions within the platform.
• KYC compliance: To verify your age and identity before processing withdrawals, consistent with responsible gaming obligations and standard platform security practices.
• Payment processing: To facilitate deposits and withdrawals in Philippine Peso through your selected payment channel. Your payment data is shared with payment processors only to the extent required to complete the transaction.
• Security and fraud prevention: To monitor account activity for signs of unauthorised access, multi-accounting, collusion, or other prohibited conduct described in the Terms and Conditions.
• Customer support: To handle your queries, resolve disputes, and process requests such as responsible gaming tool activations.
• Platform improvement: To understand how players navigate and use the 963jl platform so we can identify areas for improvement. This is done using aggregated and anonymised analytics data.
• Legal compliance: To comply with applicable Philippine laws and lawful requests from public authorities where required.

4 Legal Basis for Processing

963jl processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 (RA 10173):

• Consent: Processing of personal data provided at registration and during KYC is based on your consent, given when you accept these terms and proceed with account creation.
• Contractual necessity: Processing required to deliver the services you have registered for — including account management, game access, and transaction processing — is necessary to perform our contract with you.
• Legitimate interests: Security monitoring, fraud prevention, and platform analytics are conducted on the basis of our legitimate interest in maintaining a safe and functional platform for all users.
• Legal obligation: Where required by Philippine law or by a lawful order from a competent authority, we may process or disclose your data to fulfil a legal obligation.

5 Data Sharing and Third Parties

963jl does not sell or rent your personal data. We share personal data with third parties only in the following limited circumstances:

• Payment processors: GCash, Maya, and Philippine bank partners receive only the transaction data necessary to process your deposit or withdrawal request. These partners operate under their own privacy policies.
• Identity verification services: KYC documents may be processed through a third-party verification service. These providers are contractually prohibited from using your data for any purpose other than identity verification on behalf of 963jl.
• IT and hosting providers: Our infrastructure and data hosting partners are subject to strict data processing agreements that limit their use of your data to providing those services.
• Legal authorities: Where required by law or court order, 963jl may disclose personal data to relevant Philippine government agencies or law enforcement bodies.

We do not share your data with advertisers, data brokers, or any third party for commercial marketing purposes.

6 Cookies and Tracking Technologies

963jl uses cookies and similar technologies on the platform. Cookies are small data files stored on your device that help the platform function properly and allow us to understand how it is used.

We use the following types of cookies:

• Session cookies: These keep you logged in during an active session. They are deleted when you close your browser or log out.
• Security cookies: These help detect and prevent fraudulent account access by recognising devices associated with your account.
• Analytics cookies: These allow us to understand which parts of the platform are most used and where players encounter difficulties. Analytics data is aggregated and anonymised — it does not identify you personally.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how the platform functions — in particular, disabling session cookies will prevent you from staying logged in.

7 Data Security

963jl applies technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include:

• SSL encryption on all data transmitted between your device and the 963jl platform.
• Encryption at rest for sensitive personal and financial data stored on our servers.
• Role-based access controls ensuring that only staff with a genuine business need can access personal data.
• OTP (One-Time Password) confirmation required for all withdrawal requests as an additional layer of identity verification.
• Regular security monitoring and automated alerts for unusual account activity patterns.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. If you have reason to believe your account has been compromised, please contact us immediately at [email protected].

8 Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 963jl:

To exercise any of these rights, contact us at [email protected] with your request. We will respond within 15 business days. Some requests may require identity verification before we can act on them.

9 Data Retention

963jl retains your personal data for as long as your account remains active and for a reasonable period after account closure to comply with legal, regulatory, and audit obligations. Specific retention periods vary by data category:

• Account and KYC data: Retained for the duration of the account and for a period after closure as required to fulfil legal obligations.
• Transaction records: Deposit, withdrawal, and wagering records are retained for the period required for financial record-keeping and dispute resolution.
• Support communications: Retained for a reasonable period for quality assurance and in case of subsequent disputes relating to the same matter.
• Security logs: Device and session logs are retained for a defined period for fraud detection and security investigation purposes.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with any individual.

10 Children and Minors

963jl is strictly for players aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that an account has been registered by a minor, we will close the account immediately and delete the associated data.

If you have reason to believe that a minor has registered on 963jl, please contact us at [email protected] so that we can investigate and take appropriate action promptly.

11 Changes to This Privacy Policy

963jl may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable law. When we make material updates, we will revise the review date at the top of this page.

We encourage you to review this page periodically. Your continued use of the 963jl platform after an update to this policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, please stop using the platform and contact us to close your account.